Got Game Professional Physical Education Service Terms of Payment and Cancellation Policy

All bookings submitted on www.gotgame.com.au are official agreements and accountable according to details entered. Accounts will be invoiced in week 6 or earlier of the respective term as per numbers indicated on the booking or follow up email. 

The following provisions will need to be administered by the school or centre representative that submitted the booking in respect to the program being undertaken;

• Costs for the entire Term’s program will be charged directly to school/centre according to numbers indicated on the Booking Form or a predetermined Rate.
• Monies for program will need to be requisitioned at schools/centres discretion, whether through charging of kids or available budget.
• We can assist in promoting the program and its benefits to families or funding authorities as required.
• Payment should be finalised within 14 days or late fee of 10% per fortnight applies and will nullify any discount price.
• After School Centres that booked late (after term's end for the following term) will be issued an administration fee of $50 for late processing and scheduling costs of their program.
• First cancellation due to wet weather will incur a One Week Credit. Meaning we will make every effort to make up the missed session(s) in a subsequent week if time permits. Further wet weather cancellations will incur total chargers without compensation.
• Cancellations due to undetermined circumstances (including absent pupils, schedule changes, change of mind, double bookings, lack of funds, public holidays) will incur total chargers of the remaining scheduled remuneration, unless a suitable alternative is discussed and arranged 7 days prior to cancellation.
• Cancellations due to absent (due to illness or likewise) personnel from Got Game will require rescheduling the lessons as time permits or a suitable alternative arranged.
• No further discounts or refunds will be offered.
• One Week Credit can be processed in the form of Sports Balls. For example a school may have one week’s credit at $120, and we can transfer credit for that amount through our Sports Balls service.
• Credit is not transferable to following term and/or year.
• Copyright to programs, reports and games remains the property of Got Game Pty Ltd.
• These Terms & Conditions are final and supersede all other Terms & Conditions as set out by Schools and/or Centres. They can only be varied in writing and authorised by Got Game.

Please note every effort is made to conduct the entire scheduled program or charge only when services are supplied, but circumstances may arise that prevent the retained sessions being conducted. While expenses such as insurance, training, staff fees, administration and general ongoing business costs are enduring despite cancellations or wet weather. Hence we need a reasonable policy to cover our services under these conditions.

As always we aim to please and strive for 100% happiness in all our involvement.